Bank Al-Falah was looking for a way to provide a quick and reliable self service channel to their customers to quickly request and receive their account information 24×7 using their mobile phone to improve customer experience and retention.
Realizing that majority of customers prefer to request and receive their account information via SMS due to its widespread reach, Bank Al Falah decided to implement E Ocean’s SMS APIs into their business system to help it automate the delivery of high volume and traceable time critical notifications for transactions, one-time passwords (OTPs), payment reminders and more. Additionally Bank Al-Falah offered it customers instant text based access to their account balance, transactions, account statement, utility bill payments and more by texting certain keywords to a dedicated short code provided by E Ocean.
Opening a new self service channel has been successful for Bank Al-Falah due to the mass adoption by its customers and cooperation and support provided by E Ocean. Following deployment support related costs have decreased substantially and messaging volumes for transactional notifications, verification OTPs and payment reminders have increased manifold. E Ocean’s solution made SMS banking an alternative channel for customers to use quickly and easily on a 24×7 basis to perform banking transactions without visiting the bank.